At Access Independence Consulting Ltd we do our best to provide a professional and attentive service to our customers. All feedback is greatly appreciated to enable us to develop our service delivery. If you have concerns, please let us know as soon as possible. We will look into the matter and do our best to resolve any issues. If this is not possible, we have this complaints procedure.

What to do if you have a complaint

Complaints can be made about Access Independence Consulting Ltd or a member of its staff by email or telephone.

What happens next?

If you complain by telephone, we will aim to resolve your complaint immediately.

If you complain by email, we will aim to respond promptly, or within 15 working days. If this is not possible, we will explain why and advise on how long it may take to investigate and resolve the issue.

If you are not happy with the response, you should contact the Centre Manager and ask for your complaint to be discussed with a third party of your choice eg your University Disability Adviser.  

At any time, either party can withdraw you from Access Independence Consulting Ltd services.